Refund and Returns Policy

At myshoserplace, your satisfaction is our priority. If for any reason you are not happy with your purchase, we’ve made the return and refund process as easy as possible. Please read through our policy below to ensure a smooth and hassle-free experience.

Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

• Unused and Unworn: Items must be in new, unused condition with all original tags, labels, and packaging still intact.
• Unwashed: Products should be unwashed, ensuring they are in the condition you received them.
• Return Request Window: You must submit your return request within 30 days from the day you receive your order.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

• Final Sale Items: Any items marked as Final Sale at the time of purchase.
• Personal Care Products: Items like footwear insoles, socks, or any personal hygiene products cannot be returned due to hygiene standards.
• Customized or Personalized Products: If the item has been customized or made specifically for you, we are unable to accept returns.

Return Process

Here’s how you can return your item(s):

1. Contact Us: Start by reaching out to our customer support team at [email protected]. Please provide your order number and the reason for your return.

2. Return Approval: Once we receive your request, we will review it and, if eligible, we will approve your return. You will receive a Return Authorization email with detailed instructions on how to proceed.

3. Return Shipping: You will be responsible for the return shipping cost, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is safely delivered back to us. We are not responsible for lost or damaged items during return shipping.

4. Inspection: After we receive your returned item(s), our team will inspect it to ensure it meets our return criteria. Once approved, we will move forward with the refund process.

Refund Policy

• Processing Time: Once your return is successfully inspected and approved, we will process your refund within 5-7 business days.
• Refund Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.). The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
• Shipping Fees: Please note that original shipping costs are non-refundable. Only the cost of the returned product will be refunded.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different size, color, or product, we recommend that you return the item for a refund and then place a new order for the item of your choice.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, we sincerely apologize for the inconvenience. Here’s what you need to do:

• Contact us within 7 days of receiving the item.
• Provide a photo of the defective or incorrect product to help us resolve the issue quickly.
• We will arrange for a free return and send you a replacement or full refund, as per your preference.

Late or Missing Refunds

If you haven't received a refund after 7 business days, please double-check with your bank or payment provider as it may take additional time to process the refund. If you've done this and still haven’t received your refund, feel free to contact us at [email protected].

How to Contact Us

We’re here to help! If you have any questions about our Refund and Returns Policy, or if you need assistance with your return or exchange, don’t hesitate to reach out to us:

📧 Email: [email protected]
📞 Phone: +1 703-254-7315
📍 Address: 7509 Melton Ct, Gainesville, VA 29155, United States

We value your trust and are committed to making your experience with myshoserplace positive. Thank you for shopping with us!